BRICOFLOR GmbH PRIVACY POLICY
Last Updated: 22.09.2026
PRELIMINARY INFORMATION
BRICOFLOR GmbH operates the website accessible at chantemur.com and, under the conditions set out in our Terms and Conditions of Sale, offers products for purchase.
This Privacy Policy explains what personal information we collect, why we collect it, who we share it with, and the choices and rights you have regarding that information.
The entity responsible for this website's data processing is:
Bricoflor GmbH
Hochstraße 10, 42105 Wuppertal
Email: info@chantemur.com
1. What information do we collect, and why?
| Information collected | Purpose | Shared with |
| Name, email, password (account creation / login) | Create and manage your customer account | Not shared outside BRICOFLOR GmbH |
| Name, company, billing/delivery address, phone number (order form) | Process and deliver your order; order confirmations; customer service; measuring/improving our marketing | Shipping carriers, payment processor; service providers who help us operate the site |
| Payment information (checkout) | Process payment for your order | Payment processor only — we do not store full card numbers |
| Name, email, phone (contact form / phone / email inquiries) | Respond to your inquiry, provide product information, process quote requests | Not shared outside BRICOFLOR GmbH |
| Email (newsletter signup) | Send you marketing communications about BRICOFLOR GmbH | Email service provider |
| Browsing activity, device/browser information, approximate location (cookies and similar technologies) | Site functionality, analytics, and advertising — see Section 3 (Cookies) below | Analytics and advertising partners — see Section 3 |
Fields marked as required on our forms must be provided in order to create an account, place an order, or receive the service requested; otherwise we will not be able to provide it.
2. Who has access to your information?
Your information is accessed by:
- Authorized BRICOFLOR GmbH staff (customer service, sales, IT) who need it to do their job;
- Service providers who help us run the site and fulfill orders (hosting, payment processing, shipping carriers, email/marketing tools, analytics and advertising platforms);
- Law enforcement or regulators, only where required by law.
We do not sell your personal information for money. As described in Section 4 below, some of our advertising tools may be considered "sharing" under California and other state privacy laws, and you can opt out at any time.
3. Cookies and Tracking Technologies
We use cookies and similar technologies for:
| Category | Purpose |
| Essential / session cookies | Keep you logged in, remember your cart, enable checkout |
| Security cookies | Protect your account and our site against fraud and unauthorized access |
| Analytics cookies | Understand how visitors use our site so we can improve it (e.g. Google Analytics) |
| Advertising cookies | Show you relevant ads on other sites and measure ad performance (e.g. Google Ads, Meta) |
Unlike some other markets, US law does not require us to ask for your consent before these cookies load. Instead, you have the right to opt out of the advertising category at any time — see Section 4.
4. Your Privacy Rights (including California, Colorado, Connecticut, Texas and other state rights)
Depending on where you live, you may have the right to:
- Know what personal information we have collected about you and why;
- Access a copy of that information;
- Correct inaccurate information;
- Delete your personal information, subject to certain legal exceptions;
- Opt out of the "sale" or "sharing" of your personal information for targeted/cross-context behavioral advertising;
- Non-discrimination — we will not deny you goods or services, charge different prices, or provide a different level of service because you exercised any of these rights.
To opt out of the sharing of your information for advertising purposes, use the "Do Not Sell or Share My Personal Information" link in the footer of our site. We also automatically honor the Global Privacy Control (GPC) browser signal — if your browser sends this signal, we will treat it as an opt-out request without any further action needed from you.
To exercise your other rights (know, access, correct, delete), contact us at info@chantemur.com. You may also designate an authorized agent to make a request on your behalf. We will not charge a fee for a reasonable number of requests and will respond within the time required by applicable law.
We do not knowingly collect personal information from children under 13.
5. How long do we keep your information?
- Order and purchase history: retained for 8 years from your most recent purchase.
- Payment information: not stored by us beyond what is needed to complete the transaction; handled by our payment processor.
- Invoices/billing records: retained as required for tax and accounting purposes.
- Contact inquiries: retained for 8 years from your last contact with us.
- Marketing/newsletter data: retained until you unsubscribe.
6. How do we protect your information?
We use encrypted connections (SSL/TLS) and reasonable technical and organizational security measures to protect your personal information against loss, misuse, and unauthorized access. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Returns and Order Cancellations
All sales are final. We do not accept returns, cancellations, or refund requests. If you contact us about an order, we process the information associated with your inquiry (name, email, order number, and related communications) in order to verify your identity and respond to you.8. Changes to this Policy
We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent update. Material changes will be posted on this page, and where appropriate, communicated to you directly.
9. Contact Us
Questions about this Privacy Policy or your personal information can be sent to info@chantemur.com or Hochstraße 10, 42105 Wuppertal.